Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.

To be eligible for a return, your item must be in the same condition that you
received it — unworn, unused, undamaged, with tags, and in its original packaging.
You'll also need the order number or proof of purchase.

Please note: personalized and custom-made items are produced specifically for you.
These items can only be returned if they arrive defective, damaged, or incorrect.
We are unable to accept returns on custom items for change-of-mind reasons.

To start a return, contact us at info@vivominimalist.com. Items sent back without
first requesting a return will not be accepted.

Return shipping
For all eligible returns, we provide a prepaid return shipping label at no cost to
you. Once your return is approved, we'll email you the label — simply download,
print, and ship the item back to us.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is
defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges
The fastest way to get what you want is to return the eligible item, and once the
return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we'll let you know if the refund is
approved. If approved, you'll be refunded to your original payment method within
3 business days. Please allow additional time for your bank or card company to
post the refund.

How we handle returns:
1) Include the order number inside the return package.
2) Items must be in original, unworn, unused, undamaged condition with tags.
3) Returns are processed within 3 business days of us receiving the item.

Questions? Contact us anytime at info@vivominimalist.com.